You just got the keys and started moving in to your new place, when you realize that something is broken or missing. What do you do?
Keep in mind that there are a number of possible problems that could occur, such as; broken appliances, missing chattels, holes in the wall from the seller moving, scratches on floor that were not there, things that were supposed to be fixed and were not. Use the contact button for help with your particular problem.
Take photos and notes as soon as possible. The earlier the issue is found then the better for you. If it takes three weeks, and then you contact someone about the stove that is missing, its harder for us to go back to the previous seller. Contact your agent, and let them know. They can get stated on solving the problem. Your agent will then contact the other agent, and possibly your lawyer. Depending on the issue and how easy it is to prove the seller is at fault.
Involve My Lawyer?
Most likely there is not much at this point that the lawyer is going to be able to do. They will let you know and tell you if it is worth moving forward. The thing to ask yourself, is it worth your time? Is it worth getting the lawyer to chase the previous buyer for a $100 cleaning bill because they didn't clean the floors?
The key here is communication among all the involved parties. You need to communicate everything to your agent and lawyer. They need to communicate the issues to the other agent and lawyer. And it might just be a simple fix or simple answer, or maybe something more detailed. They will have a better idea for each different scenario.
The BEST thing you can do, is be proactive. Do a final walk through the day before closing to ensure all the appliances still work, and there are no large holes in the walls. If you find a problem before closing, your lawyer can hold back closing (depending on the issue). Many times there is no way you could have known it was going to happen. Many times we can avoid any issues before they begin.
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Written by Matt Richling
Matt is a licensed salesperson at RE/MAX Metro City Realty in Ottawa, Canada. Matt loves helping sellers and buyers find the perfect home that fits their lifestyle.